s5 app Privacy Policy –
How We Protect Your Data

1.What Data We Collect

When you register and use s5 app, we collect several categories of personal information. These are necessary to operate your account, process transactions, verify your identity, and provide support.

• Account Information: Full legal name, date of birth, username, email address, and contact number provided at registration.
• KYC Documents: Government-issued photo ID, selfie or photo with ID, and proof of ownership of your nominated bank or e-wallet account.
• Financial Data: Philippine Peso transaction records including deposits, wagers, winnings, and withdrawals. Banking details for your registered withdrawal account.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and session data collected automatically when you access the platform.
• Gameplay Data: Records of your gaming activity, bet history, game preferences, and session duration on the platform.
• Support Communications: Any correspondence you initiate with s5 app support, including the content of messages and their resolution.

2.Why We Collect Your Data

Each category of data collected by s5 app serves a specific and legitimate purpose. We do not collect data for the sake of it.

"Contractual" means the processing is necessary to fulfil our agreement with you. "Legal obligation" means we are required to do it by applicable law or regulation.

3.How and When We Share Data

s5 app does not sell, rent, or share your personal data with third parties for their own marketing purposes. Sharing is limited and occurs only in these specific circumstances:

• Payment Processors: Philippine banking and payment infrastructure providers that process your deposits and withdrawals. These providers access only the financial data necessary to complete the transaction.
• KYC Verification Services: Identity verification providers that assist in confirming the authenticity of your KYC documents. They are bound by data processing agreements with equivalent security standards.
• Game Content Providers: Licensed game studios that supply titles in the s5 app Game Lobby receive anonymised session data for game performance monitoring — never personal identifiers.
• Legal and Regulatory Requirements: Where required by applicable Philippine law or lawful authority, s5 app will disclose data as legally required. We will notify you where legally permitted to do so.

All third-party service providers used by s5 app are vetted for data security compliance before engagement and are contractually required to handle data only for the stated purpose.

4.How We Secure Your Data

s5 app implements multiple layers of technical and operational security to protect your personal and financial data:

• 256-bit SSL encryption on all data transmitted between your device and the s5 app platform
• Encrypted storage for personal data and KYC documents at rest
• OTP (one-time password) authentication for account access and sensitive transactions
• Real-time fraud detection and unusual activity monitoring
• Strict internal access controls — staff access is limited to what is required for their specific role
• Regular security reviews and updates to the platform infrastructure

Despite these measures, no online system is completely immune to risk. Players are encouraged to use strong, unique passwords and to protect their OTP codes. Contact s5 app support immediately if you suspect any unauthorised access to your account.

5.How Long We Keep Your Data

Data retained by s5 app falls into two broad categories:

Active Account Data: While your account is active, we retain all account, transaction, and gameplay data needed to operate and support your account. This includes your KYC documents once verified.

Post-Closure Data: After an account is closed, s5 app retains certain data — specifically transaction records and identity documents — for the period required under applicable financial and compliance obligations. After that period, data is securely deleted or anonymised.

Support communications are typically retained for a defined period following resolution to allow for dispute reference if needed, and deleted thereafter. If you have specific questions about retention timelines for a particular category of data, contact s5 app support.

6.Your Data Rights

As a user of s5 app, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your data is inaccurate or incomplete, you may request that it be corrected. Update your basic account details directly in your account settings, or contact support for KYC-related corrections.
• Right to Deletion: You may request deletion of your personal data subject to legal retention requirements. Certain transaction records must be retained as a legal obligation and cannot be deleted on request alone.
• Right to Object: You may object to processing based on legitimate interest. We will review your objection and respond accordingly.
• Right to Portability: Where technically feasible, you may request your data in a structured, machine-readable format.

To exercise any of these rights, contact s5 app support at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe.

7.Cookies and Session Tracking

s5 app uses cookies and similar session technologies to maintain your login session, remember your preferences, and monitor platform performance. These are first-party cookies operated by s5 app — no advertising or cross-site tracking cookies from third parties are used.

You can control cookie behaviour through your browser settings. Disabling all cookies may affect the functionality of your s5 app session, particularly login persistence and security features that rely on session tokens.

8.Minors and Age Verification

s5 app is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21. Age is verified during the KYC process. If we become aware that an account has been registered by an underage individual, that account will be immediately closed and any data collected will be deleted in accordance with our retention policy.

If you are a parent or guardian and believe a minor has registered on s5 app, contact our support team immediately at [email protected].

9.Updates to This Privacy Policy

s5 app may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. Where changes are material, registered players will be notified through their registered email address or an in-platform notification.

The most current version of this policy is always available on this page. Continued use of s5 app after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

10.Contact for Privacy Queries

For any questions, requests, or concerns relating to your personal data and how s5 app handles it, contact our support team:

[email protected] — available 24/7

For related platform policies, see the Terms & Conditions and Responsible Gaming pages.